A large portion of the help our customers seek involves getting the best possible connection for their computer. This week’s letter shows some adjustments that may improve your dial-up connection speed.

Slow connection speeds are generally the result of two factors, the physical phone line your computer uses to connect to the Internet and your […]

For many people, search engines such as Google and Yahoo! are the most commonly used tools for finding information online. Search engines allow Internet users to search through millions of web sites for specific topics in a fraction of a second. Without these tools, Internet users would have to remember or try to guess web […]

We recently received the following e-mail in one of our mailboxes and figured it was a perfect way begin a letter about recognizing e-mail virus messages. The e-mail message read as follows:
Dear Sir/Madam,

we have logged your IP-address on more than 30 illegal Websites.

Important:
Please answer our questions!
The list of questions are attached.

Yours faithfully,
Steven Allison

++++ Central Intelligence […]

Perhaps you have had this happen to you. You check your e-mail using a mail program such as Outlook Express or Eudora and a few messages download okay, but then you don’t receive any more messages, your mail program never says that the download is complete, and you may even receive an error message after […]

When you surf the Net, your browser program works to make it easier and faster for you to use the Internet by saving information about the pages you visit. As you surf, your browser is storing images, Web page addresses and other assorted information that it can use again in the future. This is why […]

In this week’s letter we want to look at two problems people have with their mail programs and how to resolve them. We have received multiple letters from customers that describe in various ways and in varying levels of enthusiasm that some of you are not able to open e-mail attachments or are frequently being […]

According to a recent study by the APWG, the type of online fraud known as phishing continues to grow and the number of recorded phishing sites has increased by almost 5 times in the past year. Also of concern is the fact that nearly 1 in 10 phishing attacks are designed to appear as if […]

Adware and spyware programs are currently a hot topic in the media and for good reason. The prevalence of these often deceptive programs on the Internet is increasing and the potential harm that they can cause to users is fairly severe.

Adware and spyware programs are applications that get installed on an Internet user’s computer […]

As you have probably figured out, once a spammer gets your e-mail address, there is little that you can do to get them to stop sending messages to you. It is very unlikely that they will honor any requests you make to be removed from their lists and any such requests will almost certainly assure […]

Typically, when you go to a Web page online, your browser program saves information from the Web page such as text or images on your computer. Your browser does this so the next time you visit the same site, it can use some of the stored, or cached, files instead of having to download each […]