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GoBigWest News » 2004 » December

Archive for December, 2004

Get Free Technical Support, anytime!

Sunday, December 26th, 2004

GoBigWest’s free technical support is just that: FREE. GoBigWest’s award-winning customer service does not have any per minute, per call, or per incident fees.

Let’s face it. Sometimes people need help with their Internet connection. Whether you computer suddenly starts displaying a cryptic error message every time you try to check your e-mail or you just need help getting the family’s new computer connected to the Net, there are times when you may need to talk to customer service. That is why GoBigWest provides free technical support to all of our subscribers.

Compare our award-winning free technical support to other economy providers that promise a great price for service up front, but end up charging a small fortune for technical support. For example, imagine that you are a subscriber to the $9.95 per month Netscape service and that during the course of the year you run into a problem and have to call their customer service. They talk on the phone with you for 10 minutes, give you some steps to try and end the call so you can try again. You try their suggestions, but the problem is not solved all the way so you call back and spend another 10 minutes on the phone. This time they are able to fix the problem and you do not have to call back again.

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GoBigWest comes with FREE wireless access

Friday, December 10th, 2004

Join the Wi-Fi revolution with GoBigWest! Get unlimited wireless Internet access for a great flat rate of only $5.95 per month.

Perhaps this sounds familiar. You forked over the cash to get your new Wi-Fi enabled laptop but you never use it because hotspot providers want to charge you outrageous hourly rates or pay as you go fees for wireless Internet access.

GoBigWest has the Wi-Fi solution for you. As a result of our partnership with HOTSPOTZZ, all of our users are able to connect for free at any of the hundreds of locations on the HOTSPOTZZ network. That means that the even our customers who are only paying $5.95 per month for our basic dial-up plan, can get unlimited wireless Internet access.

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