Get Free Technical Support, anytime!
GoBigWest’s free technical support is just that: FREE. GoBigWest’s award-winning customer service does not have any per minute, per call, or per incident fees.
Let’s face it. Sometimes people need help with their Internet connection. Whether you computer suddenly starts displaying a cryptic error message every time you try to check your e-mail or you just need help getting the family’s new computer connected to the Net, there are times when you may need to talk to customer service. That is why GoBigWest provides free technical support to all of our subscribers.
Compare our award-winning free technical support to other economy providers that promise a great price for service up front, but end up charging a small fortune for technical support. For example, imagine that you are a subscriber to the $9.95 per month Netscape service and that during the course of the year you run into a problem and have to call their customer service. They talk on the phone with you for 10 minutes, give you some steps to try and end the call so you can try again. You try their suggestions, but the problem is not solved all the way so you call back and spend another 10 minutes on the phone. This time they are able to fix the problem and you do not have to call back again.
Now is where the fun begins; for them. Netscape charges a $10 per incident fee for technical support. This means that after only one problem in an entire year, the average monthly rate for service has jumped to $11.62 and if you have to call again for a different problem during the year, that rate goes all the way up to $13.28. And NetZero? They are even worse. NetZero charges $1.95 per minute for their customer service. Using the same scenario as above, NetZero’s average monthly rate is $13.20 after one problem and a whopping $16.45 per month for having to call in to get help with only two problems in the span of an entire year. GoBigWest, on the other hand, has free technical support so whether you have to call us once, twice, or a dozen times, you still only end up paying $8.95 per month.
GoBigWest provides access and free technical support for only $8.95 per month. Get great customer service and many more features for a price that other ISPs can’t even touch.
Sign up for our cheap Internet access for just $8.95 per month and you will receive unlimited dial up internet access on our network of over 3,000 locations, up to 15 e-mail accounts, our MailRover Spam and Virus Protection, optional family safe Internet filtering, 250 MB personal web space, unlimited wireless roaming on the HOTSPOTZZ network, and our 24/7 free technical support. We challenge you to find another ISP service that delivers so much for so little.
