Receiving Multiple Copies of the Same E-mails
Perhaps you have had this happen to you. You check your e-mail using a mail program such as Outlook Express or Eudora and a few messages download okay, but then you don’t receive any more messages, your mail program never says that the download is complete, and you may even receive an error message after a while. You think nothing of it, close any of the often times cryptic error messages, read your new e-mail messages, and move on to other things.
Later in the day, you check your messages again and that is when the aggravation starts. As was the case before, a few messages are downloaded, but then the download appears to stall again and you may receive an error message again. Furthermore, when you look at the messages that were downloaded, they are the exact same messages you already received.
The scenario above is often the result of there being a message in your mailbox with a large attachment. By default, when your mail program downloads your mail, it moves a copy of each of your e-mail messages from the GoBigWest mail server to your computer. After it has moved all of the messages, it considers the download a success.
When there is an e-mail with a large attachment on the server, it takes much longer to download the message to your computer. If the message is sufficiently large, it will take so long to download the message that your mail program will give up and assume that there is something wrong with the message. This creates a problem because the mail program does not consider the download to be a success and the next time you try to check for new messages, your mail program goes through the entire process over again starting with the first message. That is why you end up receiving duplicate messages.
To fix this, you will need to log into your mail account from the GoBigWest home page. After you log into the site with your e-mail username and password, you will be able to view all of your messages that are currently saved on the GoBigWest mail server. Next to each message will be the size of the message so you will be able to see which messages are likely causing the problems.
Using this web mail interface, you can view your messages and attachments and you can delete the message that is causing the problem. If you are unable to delete a message, wait 25 minutes and try again to ensure that the server is not trying to deliver the message to your mail program. After the message is removed, your mail program will be able to download your messages to your computer properly.
